Upgrade FAQs

When exactly will services be impacted?

Some services may be temporarily unavailable during the upgrade weekend June 5-7, 2026.

When will everything be back to normal?

Our upgraded system will be fully live on June 8, 2026.

Will Online Banking and the Mobile App be available?

Access will be limited or unavailable during the upgrade weekend.

Will ATMs be available?

ATMs should remain available, but there may be brief interruptions.

Will my debit card still work?

Existing debit cards are expected to work for purchases, but limited functionality may occur at certain times. We recommend planning ahead.

Will my account number change?

No — your account number will remain the same.

Will the routing number change?

No — our routing number will stay the same.

Will my direct deposits or automatic payments be affected?

No action is needed. These will continue as normal.

Will my balances or transaction history change?

No — your information will transfer securely and remain intact.

Will I need to re-enroll in Online Banking?

Most customers will not need to re-enroll, but you may be asked to log in and verify your information.

Will my username and password stay the same?

In most cases, yes. If any updates are needed, we will provide clear instructions.

Will bill pay be affected?

Yes, Bill Pay will be impacted as part of the upgrade.

• Bill Pay will be unavailable beginning June 4th at 4:00 PM ET

• Your biller information will not transfer to the new system

• Please save or note your biller details so you can easily re-enter them after the upgrade

• eBill connections will be disabled on June 5th and will need to be set up again

• Payments scheduled through June 5th will be processed as scheduled

• Payments to include recurring payments scheduled after June 5th will need to be re-entered in the new Bill Pay system

Will I receive a new debit card?

All customers will receive a new card with activation instructions. The new card may be activated on or after June 7th.

Will my current debit card still work?

It should work through June 7th. Then you should start using your new card.

Will I have access to Apple Pay ®, Samsung Wallet, or Google Pay ™?

Yes — Beginning June 8th, you will have access to all three wallet services.

• Is my money safe during the upgrade?

  Yes — your accounts and funds remain fully protected.

  Will my information remain secure?

  Absolutely. This upgrade strengthens our security systems and protections.

  How can I protect myself from scams?

  • We will never ask for your password or full account details

  • Be cautious of unexpected calls, texts, or emails

  • Contact us directly if something seems suspicious

Do I need to do anything before the upgrade?

We recommend:

• Ensuring your contact information is up to date

• Planning ahead for any cash or payment needs during the upgrade weekend

Do I need to reach out after the upgrade?

Please reach out to us after the upgrade if you experience:

• Trouble accessing your account after June 8th

• Debit card issues or unexpected declines

• A payment that did not process as expected

• Issues logging into Online or Mobile Banking

If you are unsure, we’re always here to help — do not hesitate to contact us.